Troubleshooting
1) If the motor loses power, how do I retract the awning?
- First check the power supply voltage, if less than 12VDC, may cause insufficient power. The recommended power supply current is greater than 30A.
- If the DC power supply is adjustable, the voltage can be adjusted up, the max. is 19VDC, higher the voltage is, larger the motor power will be. If it is 18VDC, the retraction and extension time can be reduced by nearly 40%
- If it is not a power supply problem, or the motor is damaged, you can manually override to retract the awning to avoid unnecessary damage. The following is the photo.
2) How to adjust the pitch handel correctly?
If the screw to adjust the pitch handle is loose and is needed to tighten, just do it when the pitch handle is on the compression position, or the pitch handle will be damaged.