Privacy Policy

RVeaves is committed to protecting your privacy. We strive to protect the privacy of Personal Information in our custody, keeping with the access and privacy provisions of applicable legislation. “Personal Information” as used in this Privacy Notice means any information relating to an identified or identifiable individual, or as defined under applicable law.

This Privacy Notice (“Privacy Notice”) governs how we collect, use, share and protect your Personal Information. It applies to your access to and use of any websites or online services operated and controlled by RVeaves (collectively the “RVeaves Services”) and any data collection we perform offline.

Before accessing, using, or interacting with our services, you should carefully review all terms of this Privacy Notice. This Privacy Notice applies to your information as collected, used or disclosed by us. It does not apply to third-party websites, applications, or services. If any term in this Privacy Notice is unacceptable to you, please do not use our services or provide any Personal Information to us.

Controller Information
References in this Privacy Notice to “we,” “our” or “us” are references to the RVeaves brand or entity that is responsible for the collection and use of your personal data, which is generally the brand or entity that obtains your personal data in the respective case and/or with which you do business. This entity also is referred to as the data controller.

Information Collection & Use

We collect information about you through various means, including when you directly provide your Personal Information to us and when we automatically collect information about you when you access, use, or interact with the RVeaves Services.

We use this information for a variety of different reasons, as further set out below, including to measure use of and improve our services and to tailor our services to you. You are not required to provide your Personal Information; however, if you choose to withhold certain Personal Information, we may not be able to provide you with certain services, functions or features.

The categories of information we may collect include:

Context of Collection

Types of Data Collected

Purpose and/or Legal Basis for Collection

Account Registration

We may require you to register for an account in order to use certain services. We do not require you to register to use all features of the RVeaves Services. However, if you do register for account, you will gain access to those areas and features of the RVeaves Services that require registration. We will collect certain information about you in connection with your registration for the account, which includes your first name and last name, email address, mailing address, and phone number, and other information such as a password, username, and RV Vehicle Identification Number (VIN), hull identification number, make, and model.

We have a legitimate interest in providing account related functionalities to our users.

Business Partner & Client Information

We collect the name, address and contact information, of our current and prospective business partners and clients, as well as their employees with whom we may interact. This includes registered and prospective registered dealers and their employees.

We have a legitimate interest in contacting our business partners and clients and communicating with them concerning normal business administration such as projects, services, and billing.

Cookies and first party tracking

We use cookies and clear GIFs. “Cookies” are small pieces of information that a website sends to a computer’s hard drive while a web site is viewed.

We have a legitimate interest in making our website operate efficiently.

Cookies and Third Party Tracking

We participate in behavior-based advertising, this means that a third party uses technology (e.g., a cookie) to collect information about your use of our website so that they can provide advertising about products and services tailored to your interests on our website, or on other websites.


Where required by law, we base the use of third party cookies upon consent.

Device Information

We may collect and use information about your device, such as the name and type of the device, the operating software, the device’s location and your devices unique identifier, such as a universally unique identifier (“UUID”).

We have a legitimate interest in identifying unique visitors, and in understanding how users interact with us on their mobile devices.

Distance Information

We provide certain services based on your geographic location, which we may collect through your use of the RVeaves Services. For example, when you use or interact with the RVeaves Services, we may access, collect, monitor and/or remotely store data about your location, which may include your address, zip code, GPS coordinates, or similar information regarding the status and location of your computer, mobile device, or other devices used to access the RVeaves Services (“Location Information”). We may also determine location by using other data from your device, such as precise location information from GPS, information about wireless networks or cell towers near your mobile device, or your IP address. We may also use Location Information via third party APIs such as Apple’s Region Monitoring or Google Geofence API to help provide intelligent notifications to our users regarding updates or actions they should take relating to the RVeaves Services.

Generally, our use of distance information is based upon your consent. When you use the RVeaves Services, you will receive prior notice and the opportunity to consent before your location will be used or shared. In some cases, our use of this information is based on our legitimate interest in providing tailored services to individuals in certain regions and to maintain, improve and customize the services that we offer.


You may provide your Personal Information to us in the context of a support request. We will use this information to assist you with your support request and may maintain this information to assist you or other users with support requests. Please do not submit any confidential, sensitive or other information to us via a support submission that you do not wish for RVeaves or our Service Providers (as defined below) to have access to or use in the future.

We have a legitimate interest in receiving and acting upon your feedback or support issues. In some cases, we may also collect this information to allow us to perform our contract with you.

Mailing Lists, Blogs & Other Communications

If you email us, subscribe to our newsletters mailing lists, or blogs, we collect your name, and email address. If you receive an email from us, we may use certain tools to capture data related to when you open our message, click on any links or banners it contains and make purchases.

We share information about our products and services with individuals that consent to receive such information. We also have a legitimate interest in responding to your requests, providing the requested products or communications, providing notifications or other correspondences to you and understanding how you interact with our communications to you.

Payment & Order Information

We collect your name, billing address, shipping address, e-mail address, phone number, and credit card number when you place an order.

We use your information to perform our contract to provide you with products or services.

Service Appointment Information

We may collect information such as your name, boat, vehicle or RV make, model, year, license plate, Vehicle/Hull Identification Numbers or other identifying information about your vehicle or equipment.

We collect this information to perform our contract with you and also have a legitimate interest in fulfilling the services you request.

Social Media

We may use social media plug-ins to enable you to easily share information on the RVeaves Services with others. These plug-ins may include those from companies like Twitter, Facebook, Instagram, YouTube, and LinkedIn. When you visit the RVeaves Services, the operators of the social media plug-ins on the RVeaves Services place cookies on your computer that enable them to recognize you on websites belonging to them and their affiliates and partners after you have visited the RVeaves Services, or that enable them to add the information collected from your visit to our Site with your prior activity on those websites. The social media plug-ins collect this information about users whether they specifically interact with the plug-in or not, and they may enable social media companies to share information about your web-browsing navigational information with some of their other users. This information may include your preferences about how to contact you or further develop a business or professional relationship with you, your product preferences, languages, marketing preferences, and some demographic data. We do not control what information is collected by the social media plug-ins or the information practices adopted by those social media companies. For more information about social plug-ins from social media websites, you should refer to those companies’ privacy and data sharing statements.

Where required by law, we base the collection of this information on your consent. We also have a legitimate interest in learning about our customers’ interests and in tailoring and improving our services.


When you participate in a survey, we collect information that you provide through the survey. If the survey is provided by a third party service provider, the third party’s privacy notice applies to the collection, use, and disclosure of your information.

We have a legitimate interest in understanding your opinions and collecting information relevant to our organization.

Web Forms

We may use forms to request certain Personal Information from you in order to perform certain RVeaves Services, such as your location to assist you in locating our products, and your contact information (name, phone number) and any information you voluntarily provide in order to assist with contacts or service requests. We also use forms to receive Personal Information from you, for example, when you register for an event with us. This includes your name, email address and any other information you voluntarily provide. It may also include your company name and job title, physical address and your years of experience.

We have a legitimate interest in responding to your requests, providing any requested information or services to you, and providing notifications or other correspondences to you.

Website Interaction Analytics

We use technology to monitor how you interact with our website. This may include which links you click on, or information that you type into our online forms. This may also include information about your device or browser.

We have a legitimate interest in understanding how you interact with our website to better improve it, and to understand your preferences and interests in order to select offerings that you might find most useful. We also have a legitimate interest in detecting and preventing fraud.

Web logs

We may collect certain log file information related to your use of the RVeaves Services, such as your IP address, browser type, access times, domain names, operating system, the referring web page(s), pages visited, the amount of time spent on certain pages or using the RVeaves Services, your location, your mobile carrier, information about your device (including device and application types, network connections, names, and IDs), search terms, and cookie information (“Log File Data”). We receive this Log File Data automatically when you interact with the RVeaves Services, for example, when you use the RVeaves Services, or interact with our devices, products, or communications we send to you. We use this


Log File Data


to provide, understand, and improve the RVeaves Services, and to customize the content we show you. We may correlate this data with other information that we collect about you via the RVeaves Services, including Personal Information and your interactions with the RVeaves Services.

We have a legitimate interest in monitoring our networks and the visitors to our websites. Among other things, it helps us understand which of our services is the most popul